FAQs

Welcome to the MOD3 London FAQ page! Here are answers to some common questions to help you shop confidently.

1. How do I place an order?

Browse our products, add your favorites to the cart, and complete the checkout process. You’ll receive an order confirmation email once your purchase is successful.

2. Do you offer free shipping?

Yes! We provide Free Standard Shipping within the United Kingdom, usually delivered in 5–8 business days.

3. How can I track my order?

Once your order ships, you’ll get a tracking number via email. Use this number on the courier’s website or visit our Track Your Order page.

4. What payment methods do you accept?

We accept:

  • Major credit/debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Other secure payment options during checkout

5. Can I cancel or change my order?

Orders can only be modified or cancelled within a short time after placing them. Contact us immediately if you need to change your order.

6. What is your return policy?

You can return items within 14 days if they are unused and in original condition. See our Return & Refund Policy for full details.

7. Do you ship internationally?

Currently, we ship only within the United Kingdom.

8. What if my order arrives damaged or incorrect?

Contact us within 7 days if you receive a damaged or incorrect item. We will assist you with a replacement or refund.

9. How long do refunds take?

Refunds are typically processed within 5–10 business days after we receive your returned item.

10. How do I contact customer service?

Reach us via:

If you have other questions, feel free to contact us anytime!